What should I do if my Bitcoins haven't shown up?

Our terminals are fast and reliable, but if you ever experience problems go through the following steps:

1) First, look to see if your transaction has been broadcast to the bitcoin network. It helps to check multiple blockchain explorers, we recommend:

– BlockTrail

– TradeBlock

– Blockchain

– BlockCypher

2) If there’s no record of your transaction, contact your wallet provider immediately. Some wallets/websites require a certain amount of confirmations before your wallet balance updates. You should see the unconfirmed transaction immediately upon completing your trade at one of our terminals.

3) If you still can’t locate your transaction, reach out to us via email: support@cryptolocalatm.com with the phone number, cash amount, time, and location of your trade. Our customer service team will be happy to help.


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